Refund policy

At Aniska Creations, we strive to offer products and services of the highest quality. However, we understand that circumstances may arise in which customers need to request a refund. Below, we outline our refund policy to ensure a satisfactory experience for all our clients.

Aniska À la Carte Service

Confirmed Aniska À la Carte orders are custom-prepared using perishable products; therefore, they are non-refundable if canceled with less than 15 business days’ notice.

  • Cancellations with more than 15 business days’ notice: You will receive a 100% credit, valid for 12 months for future Ă€ la Carte purchases.

  • Cancellations with less than 15 business days’ notice: The order is non-refundable due to the planning, purchasing, and preparation of specific flowers for your order.

  • Exceptional cases: In situations of force majeure (e.g., hurricanes, market closures, or logistical disruptions), Aniska may reschedule or refund the order as appropriate.

  • Flower substitutions: If any key variety is unavailable, we reserve the right to substitute it with an equivalent option of equal quality and aesthetic value.

Aniska Education – Courses, Workshops, and Masterclasses

Terms and Conditions

Registrations at Aniska Flower School are subject to our specific course, masterclass, and workshop policies. Any refund request for classes must be made in accordance with those policies.

Non-Refundable Payments

All payments, whether full or partial, are final and non-refundable under any circumstances. If you are unable to attend, please contact us via WhatsApp at +1 (786) 412-0882 or by email at aniskacreations@gmail.com. Explain your situation so that our sales team can issue a coupon, valid on our website, which you may apply as credit toward future courses.

Non-Transferable Payments

Payments made are not transferable to other dates or events. The only exception allowed is changing the attendee’s name on the ticket, provided it is for the same event on the originally scheduled date and time.

“No Refunds” Policy

We reiterate that under no circumstances will refunds be issued (NO REFUNDS). We recommend confirming your availability and decision before registering.

Purchase Limits

Please note that transportation and accommodation expenses are not included in the price of the course, workshop, or masterclass and are the responsibility of each participant.

Christmas Tree Design & Rental Service

Return and Refund Policy for Christmas Tree Decoration Services

At Aniska Creations, we take pride in offering a personalized, high-quality Christmas tree decoration service. However, we understand that situations may arise in which customers need to request a refund or make changes to their reservation. Below is our refund and return policy to ensure a clear and satisfactory experience for all clients.

Non-Refundable Payments

All payments made for the Christmas tree decoration service, whether full or partial, are final and non-refundable under any circumstances. If you are unable to proceed with the contracted service, please contact us via WhatsApp at +1 (786) 412-0882 or by email at aniskacreations@gmail.com. Explain your situation, and our sales team may issue a coupon valid on our website that you can use as credit toward future services.

Changes and Transfers

Payments made are not transferable to other dates or events. However, we allow a change of the service beneficiary’s name, provided it remains for the same date and the same originally scheduled Christmas tree.

“No Refunds” Policy

We reiterate that under no circumstances will refunds be issued (NO REFUNDS). We recommend confirming your availability and making a firm decision before booking our service.

Service Limits

Please note that costs associated with transportation and storage of the Christmas tree are not included in the service price and are the responsibility of the client.

Satisfaction Guarantee

At Aniska Creations, our goal is for every client to be completely satisfied with their decorated Christmas tree. If for any reason you are not happy with the final result, we are committed to working with you to make the necessary adjustments and ensure your experience is positive.

Discounts and Coupons

  • Coupons must be used individually; they are not cumulative and cannot be combined.

  • Each coupon is personal and non-transferable and must be redeemed in full in a single purchase.

  • Coupons do not apply to products or classes that are already discounted.

  • Each coupon issued by Aniska Creations is valid exclusively for the service or product specified at the time of issuance (e.g., Ă€ la Carte, Workshops, or Christmas Tree Decoration Service).

  • Coupons cannot be exchanged between service categories or redeemed for cash.

  • The standard validity of coupons is 12 months from the date of issuance, unless otherwise stated on the coupon or in official communication.

We appreciate your trust in Aniska Creations and are committed to ensuring your satisfaction with every purchase.